Refund Policy

At Aromaque, we strive to ensure your complete satisfaction with every purchase. If you encounter any manufacturing defects or damage that occurred during delivery, we offer a refund or exchange under the following conditions:Eligibility for Refund or Exchange:

• The request must be made within 7 days from the date of delivery.
• The product must be in its original packaging and condition, including all accessories and documentation.
• Proof of purchase is required.

How to Request a Refund or Exchange:

• Contact our customer service team at https://holdingcompany.onsitesupport.io with your order number and details of the issue.
• Provide photos of the defective or damaged product and its packaging.
• Processing Time:
• Once we receive your request, our team will review it and respond within 3 business days.
• If approved, we will provide instructions for returning the product and issuing a refund or exchange.

Refund Method:

• Refunds will be processed to the original payment method.
• Please note that shipping charges are non-refundable, and return shipping costs may apply unless the return is due to our error.

Exclusions:

• Products that have been used or altered are not eligible for a refund or exchange.
• Customized or special-order items are not eligible for a refund or exchange unless defective.